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FREE design on every order · Ships in 15 days
FAQs

Questions? We've Got Answers.

Everything you need to know about custom packaging, quoting, production, and shipping — before you place your first order.

Common questions

Packaging FAQs

Tap a question to expand the answer. Still need help? Our team responds within one business day.

What is the minimum order quantity?

Our minimum order quantity starts at 50 units for most box styles. Some specialty finishes — such as rigid boxes with magnetic closures — may start at 100 units. We keep MOQs accessible so startups and growing brands can order premium packaging without large volume commitments.

How long does production take?

Standard production runs 10–15 business days after proof approval. Rush options are available on select styles in as few as 7 business days. Shipping time is additional and depends on your location. We ship across the continental United States with tracked courier and freight options.

Is design support really free?

Yes — every qualifying custom order includes free design support. Our team prepares print-ready dieline artwork with up to three revision rounds. If you supply artwork, we review it for print readiness and flag issues before production. There are no separate design or setup fees for standard projects.

What printing and finishing options are available?

We offer full-color CMYK offset and digital printing on paperboard, corrugated, and rigid wraps. Finishing options include matte and gloss lamination, soft-touch coating, spot UV, foil stamping, embossing, debossing, and aqueous coating. Interior printing is available on many styles. We recommend finishes based on your brand goals and budget.

Can I get a sample before placing a full order?

Yes. Pre-production samples (prototypes or dummies) are available for most box styles, typically within 5–7 business days. Sample fees apply and are credited toward your production order. We recommend sampling for first-time projects or tight structural requirements.

Do you offer eco-friendly packaging?

We stock FSC-certified paperboard, recycled kraft, and recyclable corrugated structures. Soy-based inks are available on request. If sustainability is a brand priority, note that in your quote request and we will recommend materials and finishes that balance presentation with environmental goals.

What if my order arrives damaged or incorrect?

We stand behind every order. If boxes arrive damaged, defective, or do not match the approved proof, contact us within seven days of delivery with photos. We will reprint, replace, or refund according to the issue — our team resolves it without unnecessary back-and-forth.

How do I request a custom packaging quote?

Use our Get a Quote form with product dimensions, quantity, material preference, and any finish notes. You can also contact us by phone or email. A packaging specialist reviews each request personally and typically responds within one business day with pricing direction and next steps.

Do you ship across the United States?

Yes. We serve brands nationwide from our US operations. Shipping method depends on order size — parcel carriers for smaller runs and pallet freight for larger volumes. Your quote can include estimated freight once we know quantity, box size, and destination.

What artwork file formats do you accept?

Vector files are preferred: Adobe Illustrator (.ai), EPS, or print-ready PDF with outlined fonts. High-resolution PSD or PNG logos are acceptable for simple placements. Share Pantone or CMYK color values with your files so we match brand colors accurately on press.

What is your proof approval process?

After you approve specs, we send a digital proof showing layout, bleed, and color placement. You review and sign off before plates or tooling run. Changes after proof approval may affect timeline or cost, so we consolidate revisions during the proof stage.

Can you match my brand colors with Pantone?

Yes. Provide Pantone coated or uncoated references and we align CMYK builds for your substrate and print method. On specialty finishes such as kraft or soft-touch laminate, we advise where exact Pantone match may shift and suggest alternatives if needed.

Do you offer rush production?

Rush production is available on select box styles and quantities, subject to schedule capacity. Mention your in-hand date in the quote request and we will confirm feasibility, any rush fees, and the fastest safe production path.

Which box styles do you manufacture?

We produce mailer boxes, tuck-end cartons, rigid gift boxes, drawer boxes, sleeve sets, display packaging, and custom inserts. Browse our catalog by industry, material, or style — or describe your product and we will recommend a structure that fits protection, presentation, and budget.