Vision Printed Boxes ("VPB," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit visionprintedboxes.com (and related pages), browse our packaging catalog, or contact us for a quote.
1. Overview
We are a United States–based custom packaging company serving business customers. We do not sell personal information. We collect only what we need to respond to inquiries, prepare quotes, fulfill orders, improve our website, and communicate with you about your projects.
This policy applies to information collected through our website, email, phone, WhatsApp or chat tools, and quote forms (including Contact Form 7 submissions). It does not apply to third-party websites linked from our site.
2. Information We Collect
2.1 Information you provide
When you request a quote or contact us, you may provide:
- Name, company name, and job title;
- Email address, phone number, and mailing or shipping address;
- Product details (box type, dimensions, quantity, material, finishes);
- Artwork, logos, and project files you upload or send;
- Messages, preferences, and other information you choose to share.
2.2 Information collected automatically
When you browse our site, we or our service providers may automatically collect:
- IP address, browser type, device type, and operating system;
- Pages viewed, time on site, and referring URL;
- General location (city/region level) derived from IP;
- Cookies and similar technologies (see Section 5).
2.3 Information from third parties
We may receive limited information from partners such as hosting providers, analytics services, or advertising platforms to understand site performance. We do not purchase lists of personal data for resale.
3. How We Use Information
We use the information we collect to:
- Respond to quote requests and customer inquiries;
- Prepare proposals, proofs, and order documentation;
- Produce, ship, and support custom packaging orders;
- Send transactional messages (order updates, proof approvals, shipping notices);
- Send marketing communications where permitted and with your consent or as allowed by law;
- Improve our website, catalog, and customer experience;
- Detect fraud, abuse, or security issues;
- Comply with legal obligations and enforce our Terms & Conditions.
4. How We Share Information
We may share information with:
- Service providers who assist with hosting, email delivery, form processing, analytics, customer support, payment processing, production, and shipping—only as needed to perform services for us;
- Production partners involved in manufacturing or finishing your order, to the extent required to fulfill specifications you approved;
- Professional advisors (e.g., legal or accounting) under confidentiality obligations;
- Authorities when required by law, subpoena, or to protect rights, safety, and security.
We do not sell or rent your personal information. If we ever change this practice, we will update this policy and provide choices as required by applicable law.
5. Cookies & Analytics
We use cookies and similar technologies to remember preferences, keep sessions secure, and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect certain site features.
We may use tools such as Google Analytics or similar services to measure traffic and engagement. These providers may set their own cookies and process data according to their policies. Where required, we will request consent before non-essential cookies are placed.
Our site may include embedded content or widgets (e.g., live chat, maps, or social icons) that collect information according to the third party's policy.
6. Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this policy, including completing orders, maintaining business records, resolving disputes, and meeting legal or tax requirements. Quote requests that do not convert to orders may be retained for a reasonable period for follow-up and reporting, then deleted or anonymized.
Artwork and production files may be kept longer where needed for reorders, warranty support, or portfolio use (unless you request confidentiality in writing).
7. Security
We implement reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, or misuse. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
Please use strong passwords for any account portals we provide and avoid sending highly sensitive data through unsecured channels. Contact us if you believe your information has been compromised.
8. Your Rights & Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of certain information, subject to legal exceptions;
- Opt out of marketing emails by using the unsubscribe link or contacting us;
- Restrict or object to certain processing where applicable law provides those rights.
California residents may have additional rights under the CCPA/CPRA, including the right to know categories of data collected and to opt out of "sale" or "sharing" as defined by law. As stated above, we do not sell personal information.
To exercise your rights, email hello@visionprintedboxes.com with the subject line "Privacy Request." We may verify your identity before responding. We will not discriminate against you for exercising privacy rights.
9. Children's Privacy
Our services are directed to businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will delete it promptly.
10. Policy Updates
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be posted on this page. We encourage you to review this policy periodically.
11. Contact Us
For privacy-related questions or requests, contact:
- Vision Printed Boxes — Privacy
- Email: hello@visionprintedboxes.com
- Phone: +1 (929) 652-6682
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Address: 727 Ocean View Ave
Brooklyn, New York 11235, USA